Legal

Privacy Policy

Last updated: August 17, 2026

ServiceFlow AI LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.myserviceflowapp.com (the "Site") or interact with our website-building and hosting services for local service businesses.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

1. Information We Collect

Information You Provide Directly

When you fill out our contact or quote-request form, or interact with our chat widget, we may collect:

Information Collected Automatically

When you visit the Site, we may automatically collect certain technical information, including:

2. How We Use Your Information

We use the information we collect to:

We will never sell your personal information to third parties. We do not use your data for any purpose beyond what is described in this policy without your explicit consent.

3. Third-Party Services

We use the following third-party platforms to operate our Site and services:

Twilio (Telephony & Messaging)
Calls and text messages to our published phone numbers are carried by Twilio Inc. Twilio processes caller and sender phone numbers, message contents, call metadata, and voicemail recordings and transcriptions on our behalf. See Twilio's Privacy Notice.

Formspree (Form & Voicemail Delivery)
Form submissions and voicemail transcriptions are delivered to us through Formspree, which retains a record of each submission so we can respond to your inquiry.

Analytics
We use privacy-focused analytics to understand how visitors use our Site. This data is aggregated and does not identify individual users.

Google Fonts
We use Google Fonts to display typography on our Site. Google may collect limited technical data when fonts are loaded. See Google's Privacy Policy.

4. SMS Communications

Message frequency varies based on your interaction with us. If you contact us by text message, you will receive a reply and any follow-up messages needed to answer your request, typically fewer than 5 messages per conversation. We do not send recurring marketing or promotional text messages. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We do not sell or share your phone number, or your consent to receive text messages, with third parties for their own marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that provide support services, such as our messaging provider, solely to deliver the messages you have requested.

5. Calls and Voicemail

When you call one of our published phone numbers and leave a voicemail, your message is recorded and automatically transcribed so that we can respond to you. Recordings and transcripts are stored by our telephony provider and delivered to us by email. Where required by state law, you will hear a notice that the call is being recorded before recording begins.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

Essential Cookies — necessary for the Site to function properly (security, session management, accessibility). You cannot opt out of essential cookies.

Analytics Cookies — privacy-focused analytics tools to understand how visitors interact with our Site. This data is aggregated and does not identify individual users.

Chat Widget Cookies — our on-site chat widget may set cookies to maintain chat session state. These are used solely to provide the chat functionality, not for advertising or cross-site tracking.

Font and CDN Cookies — Google Fonts may collect limited technical data (such as IP address and browser type) when fonts are loaded, as described in Google's Privacy Policy.

Managing Cookies — you can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our Site. We do not currently respond to "Do Not Track" signals, as there is no industry-standard approach to honoring them.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Lead information submitted through our forms is retained for up to 24 months. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, opt out of marketing communications, and lodge a complaint with a data protection authority. To exercise any of these rights, please contact us at Adam@myserviceflowapp.com.

9. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

ServiceFlow AI LLC
Email: Adam@myserviceflowapp.com
Phone: 251-270-2313
Website: www.myserviceflowapp.com