Privacy Policy
Last updated: April 8, 2026
ServiceFlow AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.myserviceflowapp.com (the "Site") or interact with our services, including our AI receptionist, SMS booking, and chat widget features.
Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.
1. Information We Collect
Information You Provide Directly
When you fill out our Free AI Audit form or interact with our chat widget, we may collect:
- Your full name
- Business or company name
- Email address
- Phone number
- Estimated daily call volume
- Any messages or questions you submit via the chat widget
Information Collected Automatically
When you visit the Site, we may automatically collect certain technical information, including:
- IP address and general geographic location
- Browser type and version
- Pages visited and time spent on the Site
- Referring URLs
- Device type and operating system
2. How We Use Your Information
We use the information we collect to:
- Schedule and conduct your free AI Audit call
- Respond to your inquiries and provide customer support
- Send you information about our services that may be relevant to your business
- Improve the functionality and content of our Site
- Comply with applicable legal obligations
- Analyze usage patterns to improve our services
We will never sell your personal information to third parties. We do not use your data for any purpose beyond what is described in this policy without your explicit consent.
3. Third-Party Services
We use the following third-party platforms to operate our Site and services:
We use GoHighLevel's chat widget and CRM platform to manage lead information, schedule appointments, and send follow-up communications. Information submitted through our chat widget or booking calendar is stored in GoHighLevel's systems. Their privacy policy is available at gohighlevel.com/privacy-policy.
We use privacy-focused analytics to understand how visitors use our Site. This data is aggregated and does not identify individual users.
We use Google Fonts to display typography on our Site. Google may collect limited technical data when fonts are loaded. See Google's Privacy Policy.
4. SMS Communications
If you provide your phone number and consent to SMS communications, we may send you appointment confirmations, follow-up messages, and information about our services. Standard message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message we send.
We do not share your phone number with third parties for their marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:
These cookies are necessary for the Site to function properly. They enable core features such as security, session management, and accessibility. You cannot opt out of essential cookies.
We use privacy-focused analytics tools to understand how visitors interact with our Site — such as which pages are visited most often and how long visitors stay. This data is aggregated and does not identify individual users. No personally identifiable information is collected through analytics cookies.
Our GoHighLevel chat widget may set cookies on your device to maintain chat session state and track widget interactions. These cookies are governed by GoHighLevel's privacy policy at gohighlevel.com/privacy-policy.
We use Google Fonts to display typography on our Site. When fonts are loaded, Google may collect limited technical data (such as IP address and browser type) as described in Google's Privacy Policy.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of our Site. For instructions on managing cookies in your browser, visit your browser's help documentation.
We do not currently respond to "Do Not Track" signals from browsers, as there is no industry-standard approach to honoring such signals.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Lead information submitted through our audit form is retained for up to 24 months. You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at [email protected].
8. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: